At GUMPLEAX CLOTHING, customer satisfaction matters to us. We are committed to ensuring that every purchase meets your expectations. If you are not completely satisfied with your order, this Refund Policy outlines the conditions for returns, exchanges, and refunds.
By making a purchase from our website, you agree to this policy.
1. Return Eligibility
Items may be returned if they meet the following conditions:
- The return request is made within 7 days of receiving the item
- The item is unused, unworn, unwashed, and in original condition
- All original tags and packaging are intact
- Proof of purchase is provided
Items that do not meet these conditions may not qualify for a refund or exchange.
2. Non-Refundable Items
The following items cannot be returned or refunded:
- Sale or clearance items
- Discounted promotional purchases
- Gift cards
- Items damaged due to customer misuse
- Undergarments or intimate wear (for hygiene reasons)
- Customized or specially ordered products
3. Damaged or Incorrect Orders
If you receive:
- A damaged item
- A defective product
- The wrong item
Please contact us within 48 hours of delivery with clear photos and your order details.
Once verified, we will offer:
- A replacement
- Store credit
- A full refund where applicable
4. Return Process
To request a return:
Step 1: Contact our support team at clothing@gumpleax.com
Step 2: Include:
- Your order number
- Item details
- Reason for return
- Photos (if applicable)
Step 3: Wait for return approval and instructions
Returns sent without prior approval may not be accepted.
5. Refund Process
Once your returned item is received and inspected, we will notify you of the refund status.
Approved refunds will be processed within 5–10 business days through the original payment method.
Processing times may vary depending on your bank or payment provider.
6. Shipping Costs
- Original shipping fees are non-refundable
- Customers are responsible for return shipping costs unless the return is due to our error
- If a replacement is approved due to our mistake, we will cover shipping costs
7. Exchanges
We offer exchanges for eligible items, subject to product availability.
If your preferred replacement item is unavailable, a refund or store credit may be issued.
8. Order Cancellation
Orders may be canceled within 12 hours of placement.
Once processing or shipping has begun, cancellation may no longer be possible.